• Quality and safety of care are closely linked to the outcomes and experience of our patients, residents and consumers. Ensuring their healthcare and personal care needs remain at the centre of care is foundational to improving both experience and engagement.

    Long wait times, inconsistency of care, poor communication and a lack of compassion all influence the experience of patients, consumers and residents. This impacts on satisfaction in the care provided and is also closely linked to engagement and compliance with care.

    Research has shown that higher levels of engagement and satisfaction is associated with greater trust, confidence and ownership of care, leading to improved outcomes for patients, consumers and residents.

    We are passionate about supporting organisations to improve the experience for those accessing care and support.

    Through the implementation of evidence-based tools and tactics designed to improve the consistency of behaviours and communication, together we can create an organisation where you would feel happy and confident for you and your family and friends to receive care.