Driving Quality Outcomes and Enhanced Patient Experience, 24 July 2025

2025 Virtual Workshop Series

Sharpening Your Leadership Skills

#4 Driving Quality Outcomes and Enhanced Patient Experience

Would you trust your loved ones to the care of your health service? Are you confident that they would receive consistent, high-quality care and a positive experience for the duration of their care?

As healthcare leaders, delivering excellent, safe patient care consistently is at the heart of our mission. The patient experience is a crucial component of high-quality care and is shaped by every interaction, the effectiveness of our systems and processes, and the physical environment.

This practical, virtual workshop will support you as a leader to:

• Build trust and improve the experience for patients and their carers
• Create an environment that is a better place to provide and receive care
• Enhance the quality and safety of patient care
• Implement strategies to embed National Standards effectively
• Reduce complaints and ensure a consistent patient experience

Workshop details:

• Date:  Thursday 24 July 2025 
• Time:  10:00 – 12:00 (AEST)
• Handouts and additional resources
• Keynotes, discussions and practical activities designed to support and embed your learning
• Live chat opportunities to ask questions and share experiences
• Earn up to 2 CPD credits 

For details about the workshop, please click here to download a flyer. 

Discounts are available for groups of three or more.  To take advantage of our group registration discount of $35/pp for three or more participants from the same organisation, apply the coupon code “syls35” at checkout. Any questions? Please contact us on +61 7 5539 8801 or via email.

Upon concluding the registration process, payment can be made using a credit card or an invoice can be issued.

This virtual event will be held using the Zoom platform.