Focus on the Patient Experience - Creating Great Places to Receive Care, 4 July 2024

2024 Virtual Workshop Series

Sharpening Your Leadership Skills

#4 Focus on the Patient Experience – Creating great places to receive care

Would you trust your loved ones to the care of your health service? Are you confident that they would receive consistent, high-quality care and a positive experience for the duration of their care?

As healthcare leaders, the patient experience is at the heart of what we do. It is a key element of providing excellent, safe care to our patients. Every interaction, the quality of our systems and process and the physical environment all impact on the experience for our patients.

This practical, virtual workshop will support you as a leader to:

• Build trust and improve the experience for patients and their carers
• Create an environment that is a better place to provide and receive care
• Improve the quality and safety of care for your patients
• Implement practical tools focused on the 3 P’s – People, Processes and Place
• Decrease complaints and build consistency in the patient experience

Workshop details:

• Date:  Thursday 4  July 2024 
• Time:  10:00 – 12:00 (AEST)
• Handouts and additional resources
• Keynotes, discussions and practical activities designed to support and embed your learning
• Live chat opportunities to ask questions and share experiences
• Earn up to 2 CPD credits 

For details about the workshop, please click here to download a flyer.

A short video about this workshop.

This virtual event will be held using the Zoom platform.

Discounts are available for groups of 3 or more.  Please contact us on +61 7 5539 8801 or via email

Upon concluding the registration process, payment can be made using a credit card or an invoice can be issued.